It can be quite frustrating to take on a new client
and not be able to access the Symantec Antivirus
Console or Symantec Secuity Center Console because
the password was never recorded. Here are a couple
of options for recovering from that situation.
The first thing to try is the default password “symantec”.
Older versions of Symantec Antivirus (before version 10)
have a password to access the console. This can be reset
by stopping the Symantec Antivirus services in the
Microsoft Services MMC and changing a registry key.
Changing this key will set the password back to the
default, but must be done with the services stopped.
Open regedit and change the following key’s value and
restart the services.
Symantec Antivirus version 10 has both a login name
and password. This can be reset by using the iforgot.exe
program that is located under the
Program Files\Symantec\Symantec System Center\Tools folder.
You will need to know the login name for the iforgot.exe
program to reset the password.