Microsoft SBS 2003 and Veritas Backup Exec 10.1d Error Messages

Error: 1

This is a common error message that occurs when a user is deleted and the mailbox retention time is set to a value other than 0.

The Job Notification reports:
(Server: "Servername") (Job: "Backup 00006") Backup 00006 -- The job failed with the following error: The directory is invalid.

The error in the job log reports:

Completed status: Failed
Final error: 0xe000fe09 - The directory is invalid.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-65033

Backup- \\SERVER\Microsoft Exchange Mailboxes V-79-57344-65033 - Directory not found. Cannot backup directory ?User Name [uname] and its subdirectories.

Link to Veritas Support Doc:
mhttp://seer.entsupport.symantec.com/docs/241981.htm

You can set the deleted mailbox retention time to 0 to fix the problem, but this will disable the ability to recover a deleted mailbox. Open the Server Management screen on the server and expand the Advanced Management section. Drill down through the Exchange instance, Servers, Servername, First Storage Group, Mailbox Store. Right click on the Mailbox Store and select Properties. Go to the Limits tab, and change the option Keep Deleted Mailboxes for (Days) to the appropriate amount of days that the mailbox should stay on the server to 0.

The other option is to train the person that is responsible for deleting users to purge the mailbox after deleting the user. Open the Server Management screen on the server and expand the Advanced Management section. Drill down through the Exchange instance, Servers, Servername, First Storage Group, Mailbox Store, Mailboxes. Right click the Mailboxes folder in the left pane and click the Run Cleanup Agent. Recently deleted user's mailboxes will be in the list with a small red "x" on them. Right click the recently deleted user.s mailbox and select Purge. Please note that selecting yes will permanently delete the mailbox and the email therein will not be retrievable except from previous backups.

Error: 2

I have only run into this error once, and I am still not sure what caused the problem. My guess is that a program that included an SQL SP3a backend was installed on the server that had SP4 already installed on it.

The job log reported:

V-79-57344-33938 - Backup or restore operation terminated abnormally. An error occurred on a query to database.

0xe0008492 - Database Query Failure. See the job log for details.

Link to Veritas Support Doc: http://seer.entsupport.symantec.com/docs/276443.htm

The solution was as follows:

1. In the SQL 7.0 installation path (by default \Mssql7\Binn) rename the DLL's Sqlresld.dll and Sqlvdi.dll to Sqlresld7.old and Sqlvdi7.old
2. Copy from the SQL 2000 installation path (by default \Program Files\Microsoft SQL Server\80\COM) the DLL's Sqlresld.dll and Sqlvdi.dll into the SQL 7.0 installation path (by default \Mssql7\Binn)
3. According to the Microsoft article, it is also recommended to place the Sqlunirl.dll and Sqlsvc.dll (into \Mssql7\Binn) due to the DLL's dependencies.

Before I overwrote the files as the support document suggested, I checked the file dates and sizes. The files to be overwritten were older. I also stopped all SQL services before overwriting the files, though the article did not specify to do so.

Error: 3

This was a seemingly random error that occurred out of the blue after several weeks of successful backups.

The job log reported:

Completed status: Failed
Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors

Backup- SERVER\SHAREPOINT AOFO: Initialization failure on: "\\SERVER\Microsoft Information Store\First Storage Group". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again.
V-79-57344-65072 - The Exchange Store service is not responding. Backup set canceled. AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Option used: No. The network connection failed during the snapshot. Check the network, and then run the job again.
V-79-57344-65072 - The connection to target system has been lost. Backup set canceled.

This was resolved by changing the Resource Order of the Exchange items. The Veritas solution was to try to backup the Exchange Public Folders and Mailboxes in separate jobs, but I found an alternate solution that resolved the problem. It was as simple as setting the Public Folder Store to be backed up before the Mailbox Store. Thanks to the original poster in the Veritas Newsgroups. I was not able to find the Newsgroup thread again to give proper credit to the gentleman who came up with the solution.